Refund Policy

Version: 1.0

Last Updated: 2026-06-06

Effective Date: 2026-06-06

⚖️ DRAFT — pending review by qualified legal counsel (BG/EU). Do not treat as final legal text. Clauses marked [[NEEDS LAWYER]] require explicit counsel sign-off.

This policy covers purchases at starbind.me/reports, operated by STORMVIBE Ltd. (EOOD), EIK 208809995. It works together with the Reports Terms of Sale.

1. The Short Version

  • Reports are personalized digital products generated within minutes of payment. At checkout you ask us to start immediately and acknowledge waiving the 14-day withdrawal right — so once your report has been generated, we do not offer change-of-mind refunds.
  • If something is actually wrong — generation failed, you were charged without receiving a report, the report doesn't match the data you entered — we will fix it or refund you.
  • Unredeemed gift vouchers can be refunded within 14 days of purchase.

2. Why No Change-of-Mind Refunds

Each report is written specifically for the birth data you submit and delivered immediately. Under EU consumer law (Directive 2011/83/EU, Art. 16(m)), the 14-day right of withdrawal for digital content does not apply when performance has begun with your prior express consent and acknowledgment that you lose the right — which is exactly what the consent checkbox at checkout records. [[NEEDS LAWYER: confirm wording + the order-confirmation email includes the required confirmation of this consent.]]

3. When You Are Entitled to a Remedy

EU consumers retain their statutory rights for digital content that fails to conform to the contract (Directive (EU) 2019/770). We will regenerate the report or refund the purchase if:

  • Generation failed and you never received your report.
  • You were charged more than once for the same order.
  • The report does not correspond to the data you entered (e.g. wrong chart computed for the data submitted).
  • The delivered content is materially defective — missing sections, corrupted file, wrong language.

Contact [email protected] with your order email and a description. Our first remedy is to fix or regenerate the report; if we can't within a reasonable time, we refund. [[NEEDS LAWYER: confirm the remedy hierarchy (bring into conformity → price reduction/termination) matches Directive 2019/770 as transposed in Bulgaria.]]

Mistyped birth data: if you entered incorrect data (wrong date, time, or place), contact support — we will regenerate the report with corrected data free of charge, once per order, as a courtesy. This is a goodwill remedy, not a statutory obligation. [[NEEDS LAWYER: confirm framing.]]

4. Gift Vouchers

A gift voucher is delivered as a code and is "performed" only when redeemed. You may therefore cancel an unredeemed voucher within 14 days of purchase for a full refund. Once redeemed (a report has been generated from it), Sections 1–3 apply instead. [[NEEDS LAWYER: confirm withdrawal mechanics for vouchers.]]

5. How Refunds Are Paid

Refunds go back to the original payment method via Stripe, normally within 5–10 business days of approval. We do not charge a fee for processing a refund.

6. Contact

  • Support: [email protected]
  • Legal: [email protected] · STORMVIBE Ltd. (EIK 208809995, VAT BG208809995), 27E Srebarna Street, Bldg. 7, Entr. A, Apt. A2, Lozenets District, Sofia 1407, Bulgaria

This Refund Policy was last updated on 2026-06-06.